These Terms and Conditions govern all B2B hotel reservations and travel package bookings made through RoomsDealer.com (hereinafter referred to as "RoomsDealer"). By using our platform and services, you agree to comply with and be bound by the following terms.

1. Reservation & Response Time

To process bookings efficiently via our Online Booking System or email, partners must provide exact arrival/departure dates, hotel and room preferences, full passenger names (with titles/gender), and nationalities.

• Response Window: All booking requests will be acknowledged or replied to within 24 hours.
• 24/7 Support: For urgent modifications or on-ground emergencies, contact our global support hubs at support@roomsdealer.com or via our 24/7 online chat.

2. Payment & Disputes

• Deadlines: Full payment must be received before the specified cancellation deadline. Rooms Dealer reserves the right to automatically cancel bookings if payment is missing.
• Bank Transfers: All incoming and intermediary bank charges must be borne entirely by the booking agent.
• Credit Cards: Credit card payments are subject to standard administrative fees. Refunds will only be processed back to the original mode of payment.
• Payment Disputes: Any bona fide billing disputes must be submitted to Rooms Dealer in writing within 15 days of the guest's arrival date, along with proof that the issue was reported during the hotel stay.

3. Cancellations, Amendments & Room Blocking

• Procedure: Cancellations must be submitted in writing via email and are only valid once officially acknowledged and accepted by RoomsDealer.
• Fees: Cancellation and amendment fees are strictly dictated by the specific hotel or supplier policy shown at the time of booking. Inside the penalty window, waivers (including force majeure) are entirely subject to the hotel's approval.
• Restrictions: Name changes are not permitted once a booking is confirmed. Speculative "room blocking" for future sales is strictly prohibited.

4. Travel Packages & Child Policies

• Child Fares: Pricing, age limits, and discounts for children are not fixed and will be based strictly on the specific policy of each individual hotel, tour, or travel package as detailed at the time of booking.
• Unused Services: Once a travel package or tour has commenced, no refunds will be given for unutilized services, meals, or accommodations.
• Luggage Allowance: Standard allowance is one piece of checked luggage and one carry-on bag per traveler. Excess baggage costs are the responsibility of the client.

5. Limited Liability & Indemnity

• Intermediary Status: RoomsDealer acts exclusively as a B2B intermediary between travel providers (hotels/DMCs) and the booking agent. The actual contract of stay is between the guest and the hotel supplier.
• Liability Cap: RoomsDealer’s maximum liability for any booking error or failure is strictly limited to the total amount paid to us for that specific booking.
• Exclusions: Rooms Dealer is not liable for personal injury, illness, property damage, or consequential losses arising from supplier defaults. Partners are highly encouraged to ensure travelers purchase comprehensive travel insurance.
• Indemnity: Booking agents agree to defend and hold Rooms Dealer harmless against any losses, claims, or legal fees arising from negligence or omissions by the agency's staff or clients.

6. Governing Law & Jurisdiction

RoomsDealer operates as a network of independent regional entities. Governing law and jurisdiction are determined by the billing currency and the respective corporate entity handling the transaction:

• AED Transactions: Governed by the laws of the United Arab Emirates (UAE) through our Dubai operations.
• Regional Transactions: Bookings processed via our regional DMC hubs are governed and construed in accordance with the local corporate laws of Saudi Arabia (Madinah), Egypt (Cairo), Sri Lanka, or Brazil, depending on the entity issuing the final invoice.